Returns and Exchanges

Return and Exchange Policy for Madi & Laci - Your Family's One-Stop Shop

Last Updated: 12/29/2023

At Madi & Laci, we want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we are here to help with our straightforward Return and Exchange Policy.

1. Eligibility:

  • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging.

  • Returns and exchanges are accepted within 30 days from the date of delivery.

2. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service at madi.lacistores@gmail.com with your order number and details about the items you wish to return or exchange.

  • Our customer service team will guide you through the process and provide you with a return shipping label, if applicable.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

  • For your protection, we recommend using a trackable shipping service and purchasing shipping insurance for the value of the returned items.

4. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to the original method of payment within 11 business days.

  • Refunds may take additional time to appear in your account, depending on your payment provider.

5. Exchanges:

  • If you need to exchange an item for a different size, color, or product, please contact our customer service at madi.lacistores@gmail.com.

  • Exchanges will be processed once the returned item is received and inspected.

6. Non-Returnable Items:

  • Certain items are not eligible for return or exchange, including:
    • Personalized or customized items.
    • Intimate or sanitary goods.
    • Gift cards.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately by sending photos of the product and packaging to madi.lacistores.com with tracking number and receipt number. 

  • We will work with you to provide a replacement or a refund, as appropriate.

8. Contact Information:

  • If you have any questions or concerns about our Return and Exchange Policy, please contact us at madi.lacistores@gmail.com

Note: This return and exchange policy is subject to change. Please refer to the latest version on our website for the most up-to-date information.